Dice Box
Support
Support for the dice app “Dice Box”.
1Contact us
Send questions, bug reports and requests to:
Including the following helps us respond faster:
- Your device model and OS version (for example, iPhone 16, iOS 26.1)
- The App version (shown on the App’s page in the App Store or Google Play)
- What happened and what you did just before
- For purchase questions, the order number on your App Store or Google Play receipt
Replies may take a few days. Operator: Hiroaki Arimura
2Restore your purchase
If you change devices or reinstall the App, you can get Pro back at no extra cost:
- Make sure your device is signed in with the same Apple Account (Google Account on Android) you used to buy Pro.
- Open the App’s settings screen and tap “Restore Purchases.” You can also tap “Restore Purchases” on the Pro screen.
- When the restore finishes, ads disappear and Pro features are unlocked.
If it does not work, restart your device and try again. If it still does not work, email us with the order number on your receipt.
3Frequently asked questions
How do I cancel my subscription?
Deleting the App does not cancel it. Cancel here:
- iPhone/iPad: Settings > your name > Subscriptions > Dice Box
- Android: Google Play app > profile icon > Payments & subscriptions > Subscriptions > Dice Box
After cancelling, you keep Pro until the end of the period you have paid for. See Section 4 of the Terms.
What happens when the yearly free trial ends?
New subscribers to the yearly plan get the first week free. When the week ends, the yearly price is charged. To avoid being charged, cancel at least 24 hours before the trial ends.
I want a refund
Payments are processed by Apple or Google, so we cannot issue refunds. On iPhone/iPad, request one at reportaproblem.apple.com. On Android, see Google Play refund policies.
What is the difference between lifetime and a subscription?
Lifetime is a one-time payment with no renewals or further charges. A subscription renews automatically every week, month or year and is charged at each renewal. Both unlock the same Pro features.
Can I move my history and favorites to another device?
The App has no accounts, and history, favorites and settings are stored only on your device, so they cannot be transferred directly. If you set up a new device from a device backup (iCloud Backup or Google backup), they may carry over. Your Pro purchase moves with “Restore Purchases.”
Are the dice fair?
Results are determined with your device’s random number generator so that each face has the same chance on every roll. Ads and purchases do not affect the results.
How do I stop ad tracking?
On iPhone/iPad, turn the App off in Settings > Privacy & Security > Tracking. On Android, delete your advertising ID in Settings > Privacy > Ads. See Section 3 of the Privacy Policy.
How do I report an inappropriate ad?
In the App, tap Settings > Report an inappropriate ad to write a report email. If you cannot open Settings, send an email directly to the address below. Please include when the ad appeared, what it showed, and the App version.
We have set up our ads to block gambling, dating and alcohol ads.
How many times can I play in the Games tab?
In the free version, you can play once per day. One play lasts 3 hours from when it starts. Each rewarded ad you watch adds one play, up to 3 ads per day, so you can play up to 4 times per day. The Dice tab has no limits. With Pro, the Games tab has no limits either.